Full Time Hourly
Compensation: $17.00 per hour
Required Degree: Associate Degree
Location: 301 N Hospital St, Greenwood, SC, 29646
📍 View on Google MapsGLEAMNS Human Resources Commission, Inc.
JOB DESCRIPTION
Job Title: Office Assistant/Intake Specialist
Department: Community Services
Reports To: Community Services Director
Status: Non Exempt
Date Approved: December 2020
Date Revised: August 2020
PRIMARY PURPOSE or JOB SUMMARY
The Office Assistant/Intake Specialist provides clerical and reception support for the Community Services Department which includes the Community Services Block Grant (CSBG) and Low-Income Home Energy Assistance Programs (LIHEAP) Programs. Support is given to staff, including answering telephones, greeting customers and visitors, making appointments, typing, filing, making copies and referrals, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
1. Greet and refers customers and visitors.
2. Keeps a daily log of visitors.
3. Answer telephone calls, makes copies, sends faxes, takes messages and direct incoming calls appropriately.
4. Types and/or reproduces reports, forms, notices, correspondence and other materials as generated by staff. Proofreads all work for accuracy and neatness.
5. Responsible for intake and screening of customer traffic.
6. Makes verbal and written referrals of services to partner agencies.
7. Participates in initial eligibility screening for program participation. Will be crossed trained to assist with utility bill calculations and ensures that customers have or obtain all necessary documents for scheduled appointments.
8. If conducting intake, interview and assess applicants for eligibility to programs
based on criteria set forth by the funding source. Office Assistant/Intake Specialist may be held personally responsible for failure to follow criteria set forth by funding source, as determined by the Program Director and Chief Executive Officer.
9. Makes follow-up calls to clients when needed.
10. Assists Case Managers with scheduling appointments.
11. Participates in the annual compilation of information for the tri-annual Community Needs Assessment.
12. Participates in trainings provided by the agency and/or other entities for personal
and professional development.
13. Attend scheduled staff and/or zoom meetings. Responsible for taking the minutes during each meeting.
14. Perform other job-related duties as required.
ACCOUNTABILITY
For accuracy and timeliness of work.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
AA/AS Degree in Business or General Office or a combination of education and experience commensurate with the job description.
Minimum 3-5 years general office experience.
Knowledge of Microsoft Office software programs.
Valid South Carolina Driver’s License.
EQUIPMENT AND MACHINES
Xerox Machine, Telephone, Smart Board, Personal Computer, Laptop, and Fax Machine.
WORKING CONDITIONS
Office environment.
ADDITIONAL COMMENTS
DISCLAIMER
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent. The incumbent may be asked to perform other duties as required and the responsibilities of the position may change.
QUALIFICATIONS
AA/AS Degree in Business or General Office or a combination of education and experience commensurate with the job description.
Minimum 3-5 years general office experience.
Knowledge of Microsoft Office software programs.
Valid South Carolina Driver’s License.
GLEAMNS HUMAN RESOURCES, INC. IS PROUD TO BE AN EQUAL EMPLOYER (EOE)
Please contact us at https://www.gleamnshrc.org/menus/human-resources.html or call 864.223.8434.